Initial Consultation: Your session will begin with a detailed health history intake. The RMT will ask about your health history, any areas of discomfort or tension, and your goals for the treatment. Feel free to ask any questions about the process or let your therapist know about any concerns.

Treatment Plan: Based on the health history intake, the RMT will suggest a treatment plan tailored to your needs. This may involve suggestions such as specific techniques recommended and why, or specific areas to treat alongside the primary complaint area.

Comfort & Communication: Your comfort is our priority. You’ll be asked to undress to your level of comfort (e.g., fully or partially, depending on the areas being treated). You’ll be covered with a sheet, and only the areas being worked on will be exposed. Feel free to communicate with your therapist throughout the session—whether it’s about pressure, temperature, or any discomfort you may feel.

Relaxation & Relief: The therapist will use a variety of techniques throughout the session depending on your goals. Massage therapy is designed to relax muscles, alleviate pain, and promote overall well-being. You may feel a sense of relaxation, soreness, or mild discomfort during or after the treatment, which is normal.

Aftercare & Recommendations: At the end of your session, the RMT may provide home-care advice, such as hydration, stretches, exercises or post-treatment tips to help you get the most out of your massage. Follow-up sessions may be recommended depending on your condition or goals.

Lower Lonsdale is a busy area and it can be difficult to find parking. Please plan accordingly.

Harbourfront Business Centre has a ground level parkade that is accessible through the alleyway behind the building. Guest spots are #13 & #14, indicated by a “HBC Guest Parking” placard.

There is 1hr and 2hr street parking in the surrounding blocks.

There is pay parking located under Sailor Haggard Pub, as well as under Fresh Street Market. There are pay parking lots near the Quay as well.

Registered Massage Therapy - a form of manual therapy that involves the assessment and treatment of the body's soft tissues—muscles, tendons, ligaments, and fascia—through various hands-on techniques, including Swedish massage, deep tissue work, myofascial release, and joint mobilization.

Yes - RMT treatments are covered under most extended health benefits plans, and we can direct bill with a variety of providers. Please check with your insurance plan provider to confirm your coverage prior to your appointment.

Unfortunately we do not take ICBC or WSBC cases at this time.

We understand that life can be unpredictable, and sometimes you may need to cancel your appointment. To help us serve all of our patients effectively, we kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment.

Cancellations made within 24 hours or ‘no-shows’ to your scheduled appointment will incur a fee (of up to 100% of treatment cost). This policy allows us to accommodate other patients and ensure that our therapists' time is utilized efficiently.

Additionally, to ensure we are fully prepared for your visit, a completed intake form is required prior to your scheduled appointment. Please note that if the intake form is not completed at least 2hrs prior to your appointment, your appointment may be cancelled.

Thank you for your understanding and cooperation. We appreciate your support in helping us maintain a smooth and respectful scheduling process for all of our patients.

Our Commitment to Cleanliness and Hygiene:
Your health and safety are our top priorities. In our practice, we follow strict sanitary guidelines to ensure a clean and safe environment for all clients:

Clean Equipment & Surfaces: All treatment tables, linens, and equipment are thoroughly disinfected between each client. Fresh linens are used for every session.

Therapist Hygiene: Our Registered Massage Therapists maintain high standards of personal hygiene, including regular handwashing and sanitizing before and after each treatment.

Face Masks & PPE: Depending on current health guidelines or client preferences, our therapists may wear face masks or other personal protective equipment (PPE) during the session for added safety.

We take every precaution to provide a clean, safe, and comfortable space for your treatment. If you have any concerns or questions about our sanitation practices, please don’t hesitate to ask—we’re happy to provide more information.